Shipping policy

Delivery estimate

Normal delivery takes approximately 5–7 business days. This is the overall delivery estimate; do not add a separate processing period. Delivery dates are estimates, not guarantees. For urgent birthday or gift deadlines, contact our support team with your delivery pincode and required date before ordering so the team can confirm feasibility.

Shipping Charges

We offer FREE shipping on all orders across India. No hidden charges, no minimum order value required.

Tracking Your Order

Once your order is dispatched, you will receive a tracking ID via SMS and email. You can track your shipment in real-time using the courier partner’s website or by contacting our support team with your order ID.

Courier Partners

We work with India’s leading courier partners including Delhivery, Blue Dart, Ecom Express, and Shadowfax (via Shiprocket) to ensure safe and timely deliveries across the country.

Delivery Delays

While we strive for on-time delivery, occasional delays may occur due to festivals and holiday seasons, extreme weather conditions, remote area logistics, or courier partner operational delays. If your order is delayed beyond the estimated timeline, please contact us at support@fancythings.shop with your order ID and we’ll follow up immediately.

Delivery Attempts

Our courier partners typically make 2–3 delivery attempts. If the delivery is unsuccessful after all attempts, the order will be returned to our warehouse. In such cases, we will reach out to you to reship or process accordingly.

Address Changes

If you need to change your delivery address, please contact us within 12 hours of placing your order. Once the order is dispatched, address changes may not be possible depending on the courier partner.

Packaging

All FancyThings products are carefully packed with premium protective packaging — including bubble wrap, foam inserts, and sturdy outer boxes — to ensure your collectibles and display items arrive in perfect condition.

Payment options

Some products or orders support full cash on delivery; others require an advance. The applicable options and any advance amount are shown at checkout. There is no universal advance amount for every product. Contact support if the terms for your selected items are unclear.

Optional gift packaging

Standard protective packaging is separate from optional gift packaging. The Premium Gift Hamper Trunk is a paid box-only add-on for the wooden organizer; it does not include an organizer or cars. Select ADD HAMPER BOX on the wooden organizer product page and review both items in your cart. A hamper is included only if it appears in your order.